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Returns and Exchanges
You have the right to cancel your order until 14 days after receipt without giving any reason. After the cancellation you have again 14 days to send your product back. You get the total amount, including shipping costs within 14 days, provided that the items are returned in good condition. This means that the articles are not damaged, dirty, washed, changed and that any labels or tags are still intact. To return a product, sent an email via firstname.lastname@example.org or via My Account> My tickets. We will email a free returns label for you to use at the Post Office. We will pay the shipping cost. Note: This is only for customers in the Netherlands. For customers from abroad, are the return costs for their own account.
To exchange a product, you can do so via email@example.com or via My Account> My tickets. Your exchange will be processed immediately and as soon as we receive the item, we will send you immediately your new order. You will not pay any extra delivery for this. Make sure the label is attached and the garment is in its original condition.
Right of withdrawal
You have the right to withdraw from your order within 14 days, without giving any reason. After the withdraw you have again 14 days to send the product back. The easiest way to exercise your right of withdrawal is to simply fill the withdrawal form. Click here to download the withdrawal form. You can also contact us via firstname.lastname@example.org
We will refund all payments received from you, including the shipping cost. within 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees.